Multi-Tech Product Support and Resources
At Multi-Tech, we're committed to providing you
the information you need to install and maintain
your product. We have several options of support
and resources from which to choose.
Installation Resources
Find the latest product software, drivers, manuals, and quick-start guides
Knowledge Base
Gives you access to support resolutions for all Multi-Tech products.
Cellular Modem Activation
Get the latest information for Activating your Cellular product
Developer Resources
Gives you access to developer resources and the development community.
Find application examples, post and search in a forum, and more.
Support Portal
The best method to get optimum support.
If you need Technical Support or cannot find the information you need, create an account and submit a case.
Installation Support Services
(This service is currently only available for customers in the United States)
Multi-Tech’s Installation Support Service delivers priority phone service to guide you through the installation process for our products.
You will receive priority phone service with the ability to remotely work one-on-one with an experienced Multi-Tech technical support engineer, who will guide you through the installation process. Once Installation Support Services are purchased, our technical support team will respond within 2 standard business hours to assist you with an installation or schedule a time that meets your needs.
Benefits:
- Provides priority service
- Quicker response times
- Dedicated one-on-one phone installation support
How to Buy:
In order to purchase an Installation Support Service Agreement, you will need to have a
Multi-Tech ID*.
Installation Support Service Agreements can be purchased at www.multitech.com/buyinstall.go.
The cost for this Installation Support Service is $80.00 per installation instance. Once you have activated the service agreement, you will have 30 days to complete the Installation Support Service. The service provides up to 2 standard business hours of one-on-one remote installation support with one of our technical support engineers.
Installation Support Service Agreements may be purchased in advance. Service Agreements must be activated and associated to a case on the Support Portal within 90 days to prevent them from expiring.
*To obtain a Multi-Tech ID, simply go to the Multi-Tech Online Support Portal and create an account. Once you’ve created an account, you will have access to the Online Support Portal and the ability to purchase Installation Support Service Agreements.
Installation Support Services are available from 8:00 am to 5:00 pm CT, Monday through Friday (except holidays).
Additional Support Contact Information
For faster service, we suggest you create a support case on our Support Portal.
U.S. & Canada number: 763-717-5863
Answered Monday - Friday
8:00 am to 5:00 pm Central Time
(Daylight savings observed when in effect)
International number: +763-717-5863
Answered Monday - Friday
8:00 am to 5:00 pm Central Time
(Daylight savings observed when in effect)